Singaporean companies need help to manage the rise of digitisation

Research by Robert Half reveals Singaporean financial services companies are struggling to adapt to the pace of digital change.

  • 69% of Singaporean CFOs within financial services agree it is challenging for their finance team to keep pace with the rising digitisation of the financial services sector. 
  • 58% are implementing training programs to help their staff adapt to new technologies, 48% have created new teams specifically for digitisation initiatives, 43% are hiring temporary/interim specialists and 41% are hiring permanent professionals to manage change. 
  • The top advantages of innovative technology for financial services companies: increased productivity (60%), cost savings (51%) and increased efficiency (47%). 

Singapore’s financial services sector is experiencing a major digital and technological transformation. A recent Deloitte report on the impact of increasing digitisation on the financial services sector emphasises the impact shouldn’t be considered a threat, but instead, the start of an ongoing journey that embraces change . 

However, adapting to digitisation and new technology doesn’t come without challenges as new independent research commissioned by specialised recruiter Robert Half reveals Singaporean financial services companies are struggling to adapt to the pace of change. 

The rise of digitisation – challenges within the industry
Almost seven in 10 (69%) Singaporean CFOs within the financial services sector say it is challenging for their finance team to keep pace with rising digitisation. More specifically, more than six in 10 (61%) say their finance teams find it challenging to adapt to new technologies implemented by the company, while over a third (34%) say their finance function lacks the necessary skills to tackle the development and implementation of digitisation measures.

The financial services industry understands the need to leverage the benefits of technology disruption and to increase its financial resources in order to fully do so: Two-thirds (66%) of CFOs within financial services agree technology budgets in their department are likely to increase over the next five years and a similar number (65%) say digitisation is already part of a robust strategy to deal with technology disruption. 

Matthieu Imbert-Bouchard, Managing Director of Robert Half Singapore said: “Nearly every industry is experiencing the disruptive impacts of increasing digitisation and new technologies, and the financial services sector is no exception. The benefits brought by cloud technology, Big Data analytics, fraud detection, and state-of the-art interfaces for customers and suppliers, will all significantly impact the industry.”

“While embracing change will be crucial in the race to stay relevant and competitive, this will be an ongoing process. Even though it is certainly not uncommon for professionals – across all industries – to be reluctant to embrace change, businesses need the right infrastructure and talent to drive this change. A general acceptance across the industry will be necessary for Singaporean companies to reap the advantages of technology disruption and strengthen its competitive position in the region.” 

Singaporean companies need to adapt 
While an ongoing skills shortage continues to impact the industry, digitisation is driving many Singaporean companies to help their staff adapt to growing technological change. More than half (58%) of CFOs within financial services are implementing training programs, while just under half (48%) have created new teams specifically to execute digitisation initiatives. 

Emphasising the need for additional talent to manage and implement the digitisation initiatives, more than four in 10 (43%) are hiring temporary/interim specialists to manage the technological change, while 41% are hiring permanent specialists.  

“Bringing about change does not go without challenges. Not only will companies need to invest in new technologies, but investment in employee training, recruitment, and staff retention initiatives will be crucial for mitigating the impact of Singapore’s skills shortage and fully leveraging the opportunities provided by digitisation,” added Matthieu Imbert-Bouchard.    

The advantages of innovative technology 
2017 has already proven to be a starting point for many innovation projects at Singaporean companies: More than half (57%) are increasing focus on customer-focused analytics to become more innovative, and more than four in 10 (46%) are adopting digital capabilities to meet compliance initiatives. Furthermore, more than one in three (34%) are continuing the digitisation of processes that were previously analogue. 

The benefits of these innovative projects are already being felt, as six in 10 (60%) CFOs cite the main advantage as increased productivity, followed by cost savings (51%) and increased efficiency (47%). 

“Singapore continues to increase its ability to innovate and adopt new technologies. The financial services sector can only benefit from rapid adoption as this will not only help companies remain competitive on a global scale, but also increase demand for financial services professionals who are quick to adapt to change. It’s an exciting time to be working in financial services,” concluded Matthieu Imbert-Bouchard. 


About the research
The annual study is developed by Robert Half and was conducted in January 2017 by an independent research firm, surveying 100 Chief Financial Officers (CFOs) and Finance Directors within financial services in Singapore. This survey is part of the international workplace survey, a questionnaire about job trends, talent management and trends in the workplace.


Katherine Mills
Public Relations Manager, Asia Pacific
P: +61 2 8028 7757
E: [email protected]