Will Microsoft Dynamics 365 become the must-have technical skill to hire for?

By Robert Half on 7 September 2018

The ability to combine finance systems, sales tracking, and monitor customer feedback in one software tool is proving advantageous for many companies.

By 2020, it is estimated that revenue for Microsoft Dynamics 365 will grow to USD$4.5 billion.

To say at the very least, Dynamics 365 is making quite a buzz in the world of business right now, transforming the way companies operate, whilst increasing the demand for qualified employees with skilled in this application.

The question that many hiring managers now face is whether they need to upskill their current staff (or recruit new talent) to accommodate this growing software, or risk being left behind in the technology race.

This blog aims to provide a deeper understanding about Dynamics 365, what it can do for businesses, and why you should consider hiring or upskilling your staff to be able to use Dynamics 365 proficiently.

What is Microsoft Dynamics 365 all about?

Dynamics 365 is an intelligent cloud-based business solution from Microsoft. It combines both enterprise resource planning (ERP) and customer relationship management (CRM) applications all under one digital roof. It can also be integrated with other apps, such as Office 365, for even greater functionality.

The software is designed to streamline efforts across multiple users, devices, apps and applications including sales, customer service, finance, operations, talent and marketing.

To get the most out of Dynamics 365, it needs to be set up correctly, carefully managed and maintained over time. This will require having trained staff on your team who can be ready to execute the benefits of this software.

4 key benefits of Dynamics 365

Here are some of those benefits that Dynamics 365 could offer you and your team:

1. Easy to use – Dynamics 365 is designed to be user-friendly and easy to navigate. Instead of training employees across several different platforms, Dynamics 365 is one complete system for an organisation to manage and oversee.

2. Time efficient – It can be an inefficient use of time to keep switching between multiple systems. Dynamic 365 combines both the CRM and ERP systems, making it much easier and more efficient for staff to streamline their efforts.

3. Make smarter decisions – Rather than having data dotted around various tools, Dynamics 365 breaks down data silos and makes everything easily accessible, with a single user interface. By seeing a more complete picture of data, staff can make much smarter decisions, which can enable growth and help move businesses forward.

4. Adaptable – The software allows users to add apps that either work together or alone, and can be configured to create a solution that fits an exact business need. Not only that, but organisations can start with a solution that works for them, then adapt and extend the platform as the business grows and as needs evolve.

Is it time to hire or upskill staff?

While this software can provide some promising opportunities to businesses, it won’t run itself and needs trained staff who can facilitate its benefits.

As Dynamics 365 continues to grow and be integrated by more businesses, it will become imperative for organisations to ensure that their staff have the right skills in this field, or risk being overtaken by competitors who are a step ahead. In a talent-short market, ensuring that staff are successfully sourced, hired, upskilled and retained will assist towards adopting to new technologies.

To get started, businesses should assess their team’s knowledge and capability of both ERP and CRM applications that could be utilised better through Dynamics 365 – this will determine whether there is a potential opportunity to build upon your existing team’s proficiency, or whether there is a need to start hiring for new talent.

The future of Dynamics 365

Making predictions about technology is always difficult, as it’s constantly changing and evolving.

However, as a one-stop ERP and CRM solution that can grow alongside your business, Dynamics 365 has the potential to become a must-have tool for companies.

And this software isn’t going away any time soon and will get smarter (with more advanced AI for example), and more connected (with more integrated apps available), both of which will further benefit businesses in the long-term.

With this in mind, it’s important to ensure that current employees are prepared to adopt this software or start looking for staff with the necessary skills and experience now, before you find yourself competing for talent.

If you need help finding a candidate who is proficient with Microsoft Dynamics 365, get in touch with Robert Half today.

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